Easy Returns
RETURNS:
RETURNS UPDATE: Due to backlogs within New Zealand Posts, please allow 3-4 weeks for processing your return as there are delays with shipments coming in from New Zealand.
We stand behind everything we make. It's proof of our pursuit to empower athletes everywhere. For change of mind returns, if you are not 100% satisfied with an item, you can return it for FREE using our pre-paid return label. All returns are accepted 30 days from date of purchase.
If returning shoes, please do not stick the return labels directly onto the shoe box or else your return will be rejected and sent back to you as the item is now in an un-saleable condition.
Due to hygiene reasons, undergarments (boxers, thongs), headwear (beanies, cap, hats) and electronics like headphones, can only be returned if unused and in the original condition or deemed faulty.
UA Sportsmasks: As a health and safety precaution, UA Sportsmasks can only be returned if deemed faulty.
If you're looking to return a faulty or incorrect item, please get in touch so we can get it sorted for you.
Please note that this policy does not affect your statutory rights. For further information on those rights visit https://www.consumerprotection.govt.nz/general-help/consumer-laws/consumer-guarantees-act/.
FAULTY RETURNS:
Received a faulty product? We want to know. If you experience any issues with quality or performance of our gear, we'll make it right, just contact our Customer Service Team.
EXCHANGES:
At this time, we are not able to offer exchanges. If you would like to get an item in another size or colour, simply send back the item for a refund and place a new order.
IN-STORE OR PARTNER RETURNS:
You can only return an item to the retail store you originally purchased it from. Please contact that store for their return and exchange policy. Currently we are unable to accept online returns in store.
RETURNING YOUR ONLINE ORDER:
We want to make your return as easy as possible. Simply follow these steps and you'll be on your way to a successful return. In the event your order status in your order history page is displaying as 'Being Processed' after successful receipt, please contact our customer care team to assist with processing your order return on your behalf.
Items must be unworn with tags attached and be returned in the original parcel and packaging. If you have multiple orders to return, each order must be return separately.
1. Log into your account here to view Order History or track your order here as guest.
2. Check items to return.
3. Print label and packing slip.
4. Place packing slip in return package.
5. Attach label to the package.
6. Send it back to us.
NZ Post Locations
Need to know more? View our FAQ's page
REFUNDS:
The length of time your return is in transit is beyond our control, although once we do receive your return we will process your request as quickly as possible. We therefore require you to allow us at least 14 days to receive and process your return. Although Under Armour will refund you your purchase price within 2 days after processing your return, your bank or credit card company may require additional period of time to process your refund and for the refund to be reflected in your account. If you do not receive your refund within 21 days, please contact our Customer Service team to check on the status of our refund.
We will refund full purchase price of the relevant product(s) returned to us excluding shipping charges (if any). Refunds will be given in the same form as the payment for the original purchase.